Bilingual Customer Service Officer (Office Hours) - Bali, Indonesia

Are you a bilingual professional with a passion for delivering exceptional customer service? Private Advertiser is seeking a dedicated Customer Service Officer to join our dynamic team in Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua). Our company is a leading player in the travel and tourism industry, known for our commitment to excellence and customer satisfaction. As a Bilingual Customer Service Officer, you will be the face of our company, interacting with our guests and ensuring their experience with us is nothing short of exceptional.

In this role, you will handle a wide range of customer inquiries, from booking confirmations to travel itineraries, all while maintaining a friendly and professional demeanor. You will use our state-of-the-art customer relationship management system, Zendesk, to manage and track customer interactions. Your primary goal will be to ensure that every guest feels valued and that their needs are met promptly and efficiently.

This is an exciting opportunity to be part of a growing company where your contributions will be recognized and rewarded. We offer a competitive salary, a dynamic work environment, and the chance to make a significant impact on our guests' travel experiences.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to guests, ensuring their needs and inquiries are met promptly and efficiently.
• Handle a wide range of customer interactions, including bookings, cancellations, and itinerary changes.
• Use Zendesk to manage and track customer interactions, ensuring all queries are addressed in a timely manner.
• Maintain a friendly, professional, and welcoming demeanor, representing Private Advertiser at all times.
• Collaborate with other departments to ensure a seamless guest experience.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fluent in both English and Indonesian, with excellent communication skills in both languages.
• Previous experience in customer service, preferably in the travel and tourism industry.
• Proven ability to handle multiple tasks and prioritize workload effectively.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with customer relationship management systems, such as Zendesk, is a plus.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent, with a passion for travel and customer service.
• Willingness to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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